POLICIES
PRIVACY & POLICY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described as per law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
We do collect information from visitors of our site, or other details to help you with your experience. In order to get in touch with our customers placing an order with us, we collect the Customer’s name, email address and phone number.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, Use Live Chat or enter information on our site, and provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve your lifestyle needs.
To allow us to improve our service for you in responding to your customer service requests.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security loop holes and known vulnerabilities in
order to make your visit to our site as safe as possible. We use regular Malware
Scanning. Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to such systems, and are
required to keep the information confidential. In addition, all sensitive/credit information you
supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of
security measures when a user places an order enters, submits, or accesses their information to
maintain the safety of your personal information. For your convenience we may store your
credit card information longer than 60 days in order to expedite future orders, and to automate
the billing process.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart like you might have seen on a lot of shopping websites. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en However at this time, we do not use Google AdSense Advertising on our website.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt out Browser add on.
According to the Privacy policy, we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
Children Online Privacy Policy
When it comes to the collection of personal information from children under the age of 13 years old, the policy puts parents in control.
We do not specifically market to children under the age of 13 years old.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
RETURNS & REFUNDS POLICY
You can safely return the Trunk you ordered, within 2 days of the item (Applicable only on Travel Trunks) being delivered to you. This is only applicable for Manufacturing Defects. The return process is trouble-free: just contact our team at [email protected] and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the Trunk you are returning. The return shipping and import duties applied, to India (if any) will be sustained by the customer.
Please remember that we cannot accept returns on products that have been customized especially for you (Bespoke Trunks).
ORDER CANCELLATION POLICY
To cancel an order, email us at [email protected] to initiate the cancellation process.
For customized trunks, we can only cancel the order, if the trunk’s production process has still not begun. If the production process of the customized trunk is in progress, we can initiate to stop the production to advance; however, there will be no refunds on customized trunks since these are being especially crafted for you.
SHIPPING & DELIVERY POLICY
This shipping and delivery policy governs the shipment and delivery of any items you purchase through a Trunks Company website.
We currently do not offer overnight or expedited shipping online.
Applicable shipping charges for your order will be provided prior to you after completing your purchase.
Estimated shipment times, if available, are provided solely for your convenience and neither Trunks Company nor its third-party shipment providers will be liable for any damages or loss as a result of the failure to meet a shipment estimate.
In no event will Trunks Company or its third-party shipment providers be responsible for delays in delivery due to natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control.
Trunks Company will only accept shipments to a valid street address. We do not deliver to P.O. Boxes, Army Post Office (APO) or Fleet Post Office (FPO). We can deliver items only up to the Ground Floor of your property; further movements of the Trunks to higher floors can be arranged for, at chargeable basis and advance notice from the clients.
This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. Trunks Company recommends you to print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.
